主管的工作
老闆或是主管的工作內容究竟應該為何？
- 事必躬親，鞠躬盡瘁
- 抓重點方向，提出「非問不可」的關鍵問題，由工作團隊設法解決
Harrah’s Entertainment 的CEO，Gary Loveman在為 <魔鬼都在數據裡> (Competing on Analytics: The New Science of Winning) 寫序時曾說：
The owners of any company, especially mine, deserve the very best ideas to be put into practice. While I hope Harrah’s Entertainment shareholders have some faith in me, they are far better served to have confidence in the capability of my team to gather and test the best ideas available within and outside Harrah’s Entertainment and use only those that lead to sustained superior performance and growth… It is not my job to have all the answers, but it is my job to ask lots of penetrating, disturbing, and occasionally almost offensive questions as part of the analytic process that leads to insight and refinement.
企業運作是要倚賴團隊合作，而團隊領導人的工作，應該是掌舵，讓團隊成員發揮專長，一同達成營運目標。而舵手需要眾人協助蒐集資訊，分析情勢，才能決定航向。
企業在決定航向之前，究竟有哪些「非問不可」的問題？
常見的關鍵問題包括了：需求預測、風險管理、營運指標以及產品研發策略。
